Products are instantly-delivered digital files. At checkout you expressly confirm that you want the download to start immediately and that you waive your 14-day right of withdrawal (art. 59(o) Italian Consumer Code · EU Directive 2011/83/EU). Once the download has started, the purchase is non-refundable.
As long as the download has NOT yet started, consumers keep their 14-day right of withdrawal and can request a refund by writing to our support email.
If a file is corrupted, cannot be downloaded or does not match its description, we provide a fresh download or a replacement file within 14 days of purchase. Email support with your order details and we'll fix it at no cost.
Credits are a one-off prepaid wallet — there is no subscription and no recurring charge. Credits already spent on a download are non-refundable, as the underlying digital file has been delivered. Unused credits never expire and remain fully usable across the catalog. The full legal framework is in the Terms of Service.
For any refund or replacement request, email infofrankriccidesign.com with the purchase email address and order number. The full legal framework is in the Terms of Service.